Morocco’s Heatwave Exposes Critical Failures in Train Air Conditioning Systems
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Morocco has just experienced an exceptional heatwave, like many other countries in the region, including those further north. While temperatures exceeded 45°C in several areas, train passengers expressed strong anger over the air conditioning failures on many trains operated by the National Office of Railways (ONCF), especially on conventional lines connecting the main cities of the Kingdom.
On social media, increasing testimonies of frustration described train cars as true “walking ovens.” For many, some journeys, particularly the heavily trafficked line between Casablanca and Rabat, have become nearly unbearable. Numerous travelers are outraged, going as far as to call this situation a clear sign of disrespect toward passengers.
This failure mainly affects classic trains, often over twenty years old, whose air conditioning systems are outdated and frequently out of order. In contrast, the high-speed Al Boraq line, which connects Casablanca to Tangier, is better equipped to handle these extreme conditions, offering a striking contrast between modernity and obsolescence.
The National Meteorological Directorate recorded historic peaks: 47.3°C in Marrakech, 46°C in Fès, and 45.5°C in Kénitra. Under these conditions, inside a non-air-conditioned carriage, temperatures far exceed the tolerable threshold, endangering not only passengers’ comfort but also their health, especially the most vulnerable such as the elderly and children.
In this context, it is often the controllers, powerless, who bear the brunt of passengers’ anger and verbal outbursts.
It is important to recall that international railway transport standards require functional air conditioning systems, especially during heatwaves. In several countries, prolonged absence of air conditioning can even lead to financial compensation for travelers. Unfortunately, this is not yet the case in Morocco, where no regulations provide for compensation, which is absurd: citizens do not receive a service commensurate with their expense, while the law should protect them, especially in a monopoly situation. And this is indeed the case.
Facing a flood of criticism, the ONCF acknowledges the technical difficulties related to old train sets and announces maintenance operations. However, these explanations fail to convince users, who denounce a lack of structural investment in renewing the railway fleet, despite regular fare increases.
The question also arises whether the problem lies solely in the obsolescence of equipment, or if it also stems from a lack of maintenance team skills, or even negligence. Elsewhere, sometimes older trains still provide good ventilation and air conditioning service.
In 2025, traveling without air conditioning in a country where heatwaves have become the norm is no longer acceptable. An emergency plan must be implemented, especially as summer has just begun, with holidays and major travel ahead.
The ONCF regularly communicates about its future acquisitions of modern trains, but will any be in service this summer? In any case, the current rolling stock must be better maintained to improve passenger comfort. It is a basic right.
Beyond the obvious discomfort, this situation raises a deeper issue related to respect for passengers and the quality of public service. In a context where the government encourages the use of public transport to reduce the carbon footprint, trains should be a reliable and attractive alternative.
However, recurring failures tarnish the ONCF’s credibility, widening the gap between the Al Boraq line, Morocco’s technological showcase, and the conventional lines, perceived as outdated and uncomfortable despite visible efforts in seat comfort and station organization, especially at newer stations.
Faced with this crisis, it is imperative that the ONCF revise its strategy. While significant investments have been made in high-speed rail, it is urgent to give equal attention to conventional lines that serve thousands of Moroccans daily.
During heatwaves, the absence of air conditioning on trains is not a mere oversight but a crucial public health and dignity issue for travelers. A clear action plan, including a precise schedule for renovating train sets, better maintenance of existing systems, and a revision of passenger rights in case of failure, must be adopted without delay and made public.
Everyone knows that the ONCF aims to transform its services by 2030, but until then, millions of Moroccans will take the train and deserve dignity and respect.
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Morocco’s Heatwave Exposes Critical Failures in Train Air Conditioning Systems
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